Chief Customer Officers Fall & CXPA Webinar
The Impact of Employee Experience on Customer Experience – Humanize your Organization to Drive Outstanding Business Results
View the CCO Fall & CXPA Webinar that took place on October 3rd to hear from panelists from Parkland Hospital System, CXPA, Wells Fargo, and others!
Customer-Centric organizations understand that the next frontier to drive competitive advantage is the human experience. Recent studies have looked at the correlation between engaged employees and happy customers; it is a known fact that when organizations improve their workforce experience, the customer experience is positively impacted. However, CX leaders often encounter some challenges when it comes to influencing the employee experience since this area typically sits under HR.
This engaging webinar will discuss best practices and equip CX leaders with strategies to:
- Transform legacy mindsets and work cross-functionally to align EX and CX
- Deploy agile approaches to embed CX into daily practice
- Leverage people, process, and technologies to transform company culture
Complete the form to receive access today!
Customer-Centric organizations understand that the next frontier to drive competitive advantage is the human experience. Recent studies have looked at the correlation between engaged employees and happy customers; it is a known fact that when organizations improve their workforce experience, the customer experience is positively impacted. However, CX leaders often encounter some challenges when it comes to influencing the employee experience since this area typically sits under HR.
This engaging webinar will discuss best practices and equip CX leaders with strategies to:
- Transform legacy mindsets and work cross-functionally to align EX and CX
- Deploy agile approaches to embed CX into daily practice
- Leverage people, process, and technologies to transform company culture
Complete the form to receive access today!