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Join us at CCOI, Fall in September

Why Attend Chief Customer Officers & Influencers, Fall?

Register interest: CCOI Fall Download Sponsorship Prospectus

Chief Customer Officers & Influencers, Fall returns September 2019 with more fantastic discussion, knowledge, and networking for the customer-obsessed executive!

Testimonials from CCOI, Fall '18:

“I've been doing CX for 13 years and it's pretty rare I feel I learn new things at conferences. I came back with six pages of notes! It was valuable and a good investment of my time. Thanks for inviting me!”
Devon Westerholm, Director of Customer Advocacy, Dropbox

“Great learning opportunity from leaders in multiple industries and at different stages of their customer obsession transformation. Excellent range of topics and small enough setting for authentic connections. Looking forward to the next one.”
Raphaelle Loren, Customer Experience Strategy Leader, Wells Fargo

“Highly skilled attendance, combined with an engaging format, and carefully curated content made this event one of the best I’ve ever attended.”
Clayton Costa, Head of Customer Experience, 
Turvo Inc


40+ Speakers

100+ Attendees

65% C-Level


Chief Customer Officer, Fall Speakers 2018


Shalini Mitha

Global Head of Product Marketing, SAP Customer Experience and SAP C/4HANA


Ido Bornstein-HaCohen

Chief Operations Officer , Conversocial


Reginald Chatman

Senior Director, Customer Experience, Bloom Energy


Devon Westerholm

Director of Customer Advocacy, Dropbox


Peter Howerton

Enterprise Transformation Leader, Customer Experience and CRM, Humana

Sarah Beachler

Sarah Beachler

Director of Client and Market Insight, SEPHORA

Holly Hacker Vitamix

Holly Hacker

Director, Brand and Customer Experience, Vitamix

Gary David

Gary David

Applied Professor of Sociology & Information Design and Corporate Communication, Bentley University

Josh Ives - Samsung

Josh Ives

VP of Customer Experience, Samsung Electronics

Crystal Collier

Crystal Collier

Head of Strategy, Performance and Insights, Electronic Arts


Raphaelle Loren

Customer Experience Strategy Leader, Wells Fargo


Bob Buiaroski

SVP Customer Experience, Manulife


Deb Zell

Experience Director, Dell

Kirsty Traill Hootsuite

Kirsty Traill

VP, Customer, Hootsuite

Anita Swamy

Anita Swamy

VP, Retail Customer Experience, Manulife

Eric Rasmussen Groupon

Eric Rasmussen

VP Consumer Inisghts, Groupon

Zack Hamilton - Aarons

Zack Hamilton

Head of Customer Centric Initiatives & Experience, Aaron's


Robert Azman

Vice Chairman - Board of Directors, CXPA


James Thompson

Director of Digital Accounts, REEF


Clayton Costa

Head of Customer Experience, Turvo Inc.


Ian Thiel

Head of Customer Growth, Alto Pharmacy

Diane Magers

Diane Magers

Interim CEO, Customer Experience Professionals Association

Sabrina Basht

Sabrina Basht

Chief Strategy Officer, Best Egg

Randi Schochet

Randi Schochet

Chief Marketing Officer, Cross River Bank

Christina Kosmowski

Christina Kosmowski

Head of Customer Success, Slack

View All Speakers

Why invest your time?


C-Suite Focused Agenda

Hear perspectives from leading Chief Customer Officers as well as senior customer experience executives and validate your customer-centric strategic road-map, with case studies on transforming the value of customer experience initiatives into tangible business outcomes.

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Advanced Networking

Meet with over 130 leading Chief Customer Officers and CX leaders to broaden your professional networking, establishing lasting relationships which stretch beyond the confines of this 2 day conference. Exchange and share ideas with your peers in a non-competitive environment.

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Innovative CX Technology

Meet with creative and innovative software providers who are helping customer centric organizations excel through the adoption of cutting edge technology. Find the solution that could bring your organization the customer insight it needs to thrive.

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What people are saying about CCOI, Fall

  • “I was pleased with the level of thought leadership at the show. Not many Conferences ensure senior level executive attend. Its a must for any CCO or CX executive leader.”

    Lorraine Schumacher, CX Evangelist, Clarabridge

  • “If you only go to one conference this year, this is the one to attend, based on the sessions, best practice sharing, master class, and networking alone!”

    Sonji Aird–Mckenzie, Customer Experience Leader, Equifax

  • “Great conference, included a wide range of industries covering a variety of topics. I found the presenters very insightful and great opportunities for networking.”

    Jason Van Tassel, Director, Customer Experience Strategy and Design, Prudential

Global Forum Highlights

Broaden your knowledge and gain insights through experiences from leading companies excelling with customer experience programs. Learn how they have derived real business value and tangible outcomes though analytics.

Explore and examine the rise of the Chief Customer Officer and customer-centric leadership in more depth than ever before. Discuss strategies for building an analytically driven enterprise, defining the role of the Chief Customer Officer and where they should sit within your business, as well as tactics for demonstrating long term ROI for CX initiatives.

Be a part of the largest gathering of senior customer experience professionals and join in the evolving conversation at the Chief Customer Officer, Fall 2018.

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Our 2018 Partners

  • CDPI
  • Hi Res CEMOSoft
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