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Chief Customer Officer Fall 2018: C-level Accountability for Customer Centricity

The most senior CX event for Chief Customer Officers and Customer Experience Leaders

Why Attend Chief Customer Officer, Fall?

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Chief Customer Officer, Fall returns this September for the third edition and for the first time on the West Coast. The forum has established itself as an unparalleled platform for Chief Customer Officers and CX leaders to come together to collaborate, learn and share in practical "how to" strategies to benefit their organizations.,creating a platform of discourse for the evangelism of customer centricity in modern-day business and the sharing of best practices in accelerating the Chief Customer Officer road-map.

Attracting over 130+ senior CX leaders and Chief Customer Officers, Chief Customer Officer Fall deals with a number of key topics and themes ranging from strategy alignment across silos, providing and proving the business case for customer strategies, attaining and maintaining buy-in, through to recruitment policies and building a customer-centric culture of innovation. Across three days of networking, riveting keynotes, and highly-interactive discussion sessions, attendees take home tangible and practical advice. The C-level topics are one of the biggest highlights of the event. To find out more about the topics we cover, check out our content page.

“Many attendees were from different industries, which was a clear bonus. Simply being in the same room with counterparts refueled the batteries. By the end of the first day, it was clear we each faced similar challenges and enjoyed celebrating similar wins.”
Ed Bodensiek, Chief Client Experience Officer, Miles & Stockbridge

40+ Speakers

100+ Attendees

65% C-Level

Chief Customer Officer, Fall Speakers


Peter Howerton

Enterprise Transformation Leader, Customer Experience and CRM, Humana

Sarah Beachler

Sarah Beachler

Director of Client and Market Insight, SEPHORA

Holly Hacker Vitamix

Holly Hacker

Director, Brand and Customer Experience, Vitamix

Josh Ives - Samsung

Josh Ives

VP of Customer Experience, Samsung Electronics

Crystal Collier

Crystal Collier

Head of Strategy, Performance and Insights, Electronic Arts

Dante Otero

Dante Otero

Manager Partners and Customer Experience, Google


Raphaelle Loren

Customer Experience Strategy Leader, Wells Fargo


Bob Buiaroski

SVP Customer Experience, Manulife


Robb Walters

Director Product, Omnichannel Strategy and Customer Experience, Costco Wholesale


Deb Zell

Experience Director, Dell

Mindy King Thyssenkrupp

Mindy King

Director of Customer Experience, Thyssenkrupp

Kirsty Traill Hootsuite

Kirsty Traill

VP, Customer, Hootsuite

Anita Swamy

Anita Swamy

VP, Retail Customer Experience, Manulife

Eric Rasmussen Groupon

Eric Rasmussen

VP Consumer Inisghts, Groupon

Zack Hamilton - Aarons

Zack Hamilton

Director, Customer Centric Initiatives & Experience, Aaron's

Brian Donnelly

Brian Donnelly

Global Head of Customer Solutions + Experience, Illumina

Josue Berlanga

Josue Berlanga

Director Customer Care & Customer Experience, Walmart eCommerce Mexico

Kathy Ando

Kathy Ando

Head of Direct to Consumer and Digital, GoPro


Robin Kardy

Director of Customer/Client Sales, PepsiCo


Robert Azman

VIce President, Traveler Services, Americas and Global, Carlson Wagonlit Travel


Chip Liebenow

Director - Customer Care, The Home Depot


James Thompson

Director of Digital Accounts, REEF


Lindsey Knowles

Director of Customer Experience, Winc Wines


Clayton Costa

Head of Customer Experience, Turvo Inc.


Ian Thiel

Head of Customer Growth, Alto Pharmacy

Jose Vergara (1)

Jose Luis Vergara

VP of Enterprise Customer Experience, Change Healthcare

Diane Magers

Diane Magers

Interim CEO, Customer Experience Professionals Association

Sabrina Basht

Sabrina Basht

Chief Strategy Officer, Best Egg

Randi Schochet

Randi Schochet

Chief Marketing Officer, Cross River Bank

Leah Pimentel

Leah Pimentel

Head of Customer Happiness and Community, Credit Sesame

Kerri Stewart

Kerri Stewart

Chief Customer Officer, JEA

Dutta Satadip

Dutta Satadip

Global Head of Customer Operations, Pinterest

Christina Kosmowski

Christina Kosmowski

Head of Customer Success, Slack

View All Speakers

Why invest your time?


C-Suite Focused Agenda

Hear perspectives from leading Chief Customer Officers as well as senior customer experience executives and validate your customer-centric strategic road-map, with case studies on transforming the value of customer experience initiatives into tangible business outcomes.

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Advanced Networking

Meet with over 130 leading Chief Customer Officers and CX leaders to broaden your professional networking, establishing lasting relationships which stretch beyond the confines of this 2 day conference. Exchange and share ideas with your peers in a non-competitive environment.

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Innovative CX Technology

Meet with creative and innovative software providers who are helping customer centric organizations excel through the adoption of cutting edge technology. Find the solution that could bring your organization the customer insight it needs to thrive.

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What people are saying about Chief Customer Officer USA

  • “I was pleased with the level of thought leadership at the show. Not many Conferences ensure senior level executive attend. Its a must for any CCO or CX executive leader.”

    Lorraine Schumacher, CX Evangelist, Clarabridge

  • “If you only go to one conference this year, this is the one to attend, based on the sessions, best practice sharing, master class, and networking alone!”

    Sonji Aird–Mckenzie, Customer Experience Leader, Equifax

  • “Great conference, included a wide range of industries covering a variety of topics. I found the presenters very insightful and great opportunities for networking.”

    Jason Van Tassel, Director, Customer Experience Strategy and Design, Prudential

Global Forum Highlights

Broaden your knowledge and gain insights through experiences from leading companies excelling with customer experience programs. Learn how they have derived real business value and tangible outcomes though analytics.

Explore and examine the rise of the Chief Customer Officer and customer-centric leadership in more depth than ever before. Discuss strategies for building an analytically driven enterprise, defining the role of the Chief Customer Officer and where they should sit within your business, as well as tactics for demonstrating long term ROI for CX initiatives.

Be a part of the largest gathering of senior customer experience professionals and join in the evolving conversation at the Chief Customer Officer, Fall 2018.

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Our 2018 Partners

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