Chief Customer Officer, Fall returns this September for the third edition and for the first time on the West Coast. The forum has established itself as an unparalleled platform for Chief Customer Officers and CX leaders to come together to collaborate, learn and share in practical "how to" strategies to benefit their organizations.,creating a platform of discourse for the evangelism of customer centricity in modern-day business and the sharing of best practices in accelerating the Chief Customer Officer road-map.
Attracting over 130+ senior CX leaders and Chief Customer Officers, Chief Customer Officer Fall deals with a number of key topics and themes ranging from strategy alignment across silos, providing and proving the business case for customer strategies, attaining and maintaining buy-in, through to recruitment policies and building a customer-centric culture of innovation. Across three days of networking, riveting keynotes, and highly-interactive discussion sessions, attendees take home tangible and practical advice. The C-level topics are one of the biggest highlights of the event. To find out more about the topics we cover, check out our content page.
“Many attendees were from different industries, which was a clear bonus. Simply being in the same room with counterparts refueled the batteries. By the end of the first day, it was clear we each faced similar challenges and enjoyed celebrating similar wins.”
Ed Bodensiek, Chief Client Experience Officer, Miles & Stockbridge
“I was pleased with the level of thought leadership at the show. Not many Conferences ensure senior level executive attend. Its a must for any CCO or CX executive leader.”
Lorraine Schumacher, CX Evangelist, Clarabridge
“If you only go to one conference this year, this is the one to attend, based on the sessions, best practice sharing, master class, and networking alone!”
Sonji Aird–Mckenzie, Customer Experience Leader, Equifax
“Great conference, included a wide range of industries covering a variety of topics. I found the presenters very insightful and great opportunities for networking.”
Jason Van Tassel, Director, Customer Experience Strategy and Design, Prudential
Broaden your knowledge and gain insights through experiences from leading companies excelling with customer experience programs. Learn how they have derived real business value and tangible outcomes
Explore and examine the rise of the Chief Customer Officer and customer-centric leadership in more depth than ever before. Discuss strategies for building an analytically driven enterprise, defining the role of the Chief Customer Officer and where they should sit within your business, as well as tactics for demonstrating
Be a part of the largest gathering of senior customer experience professionals and join in the evolving conversation at the Chief Customer Officer, Fall 2018.