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Join us at CCOI, Fall in October

Why Attend Chief Customer Officers & Influencers, Fall?

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Chief Customer Officers & Influencers (CCOI), Fall returns October 2019 with more fantastic discussion, knowledge, and networking for the customer-obsessed executive!

When we were conducting the research for CCOI Fall, 2019 there was one clear desire that was present on each call; to possess a holistic view of the Customer. 

Silos come up in every industry and role – they do not discriminate; whether that originates from the CCO’s own team, or the company as a whole. 

With this holistic theme in mind, we have chosen to divide the agenda into three dominant sections. This has been done to provide three lenses onto the theme in question, providing the ability to break down the biggest industry challenges and interrogate them from multiple angles. 

Find out more about this year's event here. 


Unrivalled Networking

Senior-Level Attendees

Strategic Discussions


2019 Speakers

Rich Wilson, Kimberly Clark Professional

Rich Wilson

Global CX Lead, Kimberly Clark Professional

Ana Brant, Dorchester Collection

Ana Brant

Director, Global Guest Experience & Innovation, Dorchester Collection

Ben Noble, Erie Insurance

Ben Noble

VP Experience, Erie Insurance

Crystal Collier, EA

Crystal Collier.

Former Head of Strategy, Programs and Insights, Electronic Arts

Bob Azman, CXPA

Bob Azman.

Chairperson, CXPA

Zack Hamilton, Aarons

Zack Hamilton.

Senior Director, Customer Centric Initiatives, Experience & Sales, Aaron's

Liliana Petrova, JetBlue

Liliana Petrova

Former Director, Customer Experience Programs, JetBlue Airways

Gabi Steele, WeWork

Gabi Steele

Project Lead - Data Visualization & Data Culture Engineer, WeWork

Richard Charette, Wells Fargo

Richard Charette

Associate Vice President - Digital Experience Design (DXD) , Wells Fargo

Trina Uzee, Allstate

Trina Uzee

Executive Director of Creative and User Experience, Allstate

Chester Twigg, Johnson & Johnson

Chester Twigg

Global Chief Customer Officer, Johnson & Johnson

Real Canty, Airbnb

Real Canty

Experience and Design Researcher, Airbnb

Kirsty Traill, Hootsuite

Kirsty Traill

VP, Customer, Hootsuite

View All Speakers

What people are saying about CCOI, Fall

  • “I was pleased with the level of thought leadership at the show. Not many Conferences ensure senior level executive attend. Its a must for any CCO or CX executive leader.”

    Lorraine Schumacher, CX Evangelist, Clarabridge

  • “I've been doing CX for 13 years and it's pretty rare I feel I learn new things at conferences. I came back with six pages of notes! It was valuable and a good investment of my time. Thanks for inviting me!”

    Devon Westerholm, Director of Customer Advocacy, Dropbox

  • “If you only go to one conference this year, this is the one to attend, based on the sessions, best practice sharing, master class, and networking alone!”

    Sonji Aird–Mckenzie, Customer Experience Leader, Equifax

  • “Great conference, included a wide range of industries covering a variety of topics. I found the presenters very insightful and great opportunities for networking.”

    Jason Van Tassel, Director, Customer Experience Strategy and Design, Prudential

  • “Highly skilled attendance, combined with an engaging format, and carefully curated content made this event one of the best I’ve ever attended.”

    Clayton Costa, Head of Customer Experience, Turvo Inc

  • “Great learning opportunity from leaders in multiple industries and at different stages of their customer obsession transformation. Excellent range of topics and small enough setting for authentic connections. Looking forward to the next one.”

    Raphaelle Loren, Customer Experience Strategy Leader, Wells Fargo

Our 2018 Partners

  • CDPI
  • Hi Res CEMOSoft
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  • CXPA20logo
  • DAN-GLOBAL-300x150
  • SAP Logo
  • SQIAddress
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  • Solvvy_logo_purple_Big
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Why invest your time?


C-Suite Focused Agenda

Hear perspectives from leading Chief Customer Officers as well as senior customer experience executives and validate your customer-centric strategic road-map, with case studies on transforming the value of customer experience initiatives into tangible business outcomes.

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Advanced Networking

Meet with over 130 leading Chief Customer Officers and CX leaders to broaden your professional networking, establishing lasting relationships which stretch beyond the confines of this 2 day conference. Exchange and share ideas with your peers in a non-competitive environment.

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Innovative CX Technology

Meet with creative and innovative software providers who are helping customer centric organizations excel through the adoption of cutting edge technology. Find the solution that could bring your organization the customer insight it needs to thrive.

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Save Your Seat at CCOI Fall!

Don't miss out on your chance to join CX leaders this October 16-17
Book now to secure your spot!

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Global Forum Highlights

Broaden your knowledge and gain insights through experiences from leading companies excelling with customer experience programs. Learn how they have derived real business value and tangible outcomes through analytics.

Explore and examine the rise of the Chief Customer Officer and customer-centric leadership in more depth than ever before. Discuss strategies for building an analytically driven enterprise, defining the role of the Chief Customer Officer and where they should sit within your business, as well as tactics for demonstrating long term ROI for CX initiatives.

Be a part of the largest gathering of senior customer experience professionals and join in the evolving conversation at the CCOI Fall!

Book Now