Chief Customer Officers & Influencers (CCOI), Fall returns October 2019 with more fantastic discussion, knowledge, and networking for the customer-obsessed executive!
When we were conducting the research for CCOI Fall, 2019 there was one clear desire that was present on each call; to possess a holistic view of the Customer.
Silos come up in every industry and role – they do not discriminate; whether that originates from the CCO’s own team, or the company as a whole.
With this holistic theme in mind, we have chosen to divide the agenda into three dominant sections. This has been done to provide three lenses onto the theme in question, providing the ability to break down the biggest industry challenges and interrogate them from multiple angles.
“I was pleased with the level of thought leadership at the show. Not many Conferences ensure senior level executive attend. Its a must for any CCO or CX executive leader.”
Lorraine Schumacher, CX Evangelist, Clarabridge
“I've been doing CX for 13 years and it's pretty rare I feel I learn new things at conferences. I came back with six pages of notes! It was valuable and a good investment of my time. Thanks for inviting me!”
Devon Westerholm, Director of Customer Advocacy, Dropbox
“If you only go to one conference this year, this is the one to attend, based on the sessions, best practice sharing, master class, and networking alone!”
Sonji Aird–Mckenzie, Customer Experience Leader, Equifax
“Great conference, included a wide range of industries covering a variety of topics. I found the presenters very insightful and great opportunities for networking.”
Jason Van Tassel, Director, Customer Experience Strategy and Design, Prudential
“Highly skilled attendance, combined with an engaging format, and carefully curated content made this event one of the best I’ve ever attended.”
Clayton Costa, Head of Customer Experience, Turvo Inc
“Great learning opportunity from leaders in multiple industries and at different stages of their customer obsession transformation. Excellent range of topics and small enough setting for authentic connections. Looking forward to the next one.”
Raphaelle Loren, Customer Experience Strategy Leader, Wells Fargo
Broaden your knowledge and gain insights through experiences from leading companies excelling with customer experience programs. Learn how they have derived real business value and tangible outcomes through analytics.
Explore and examine the rise of the Chief Customer Officer and customer-centric leadership in more depth than ever before. Discuss strategies for building an analytically driven enterprise, defining the role of the Chief Customer Officer and where they should sit within your business, as well as tactics for demonstrating long term ROI for CX initiatives.
Be a part of the largest gathering of senior customer experience professionals and join in the evolving conversation at the CCOI Fall!