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Chief Customer Officers, Fall

October 16-17, 2019 | W Hoboken

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Here's What People Have to Say About CCO Events

"The Chief Customer Officer conference was a great opportunity to meet, and learn from, other executive leaders struggling with the same problems I’m struggling with every day. I’ve taken quite a few novel solutions back to the office that I have no doubt will benefit us as we forge ahead with our customers!"

- Matthew Diamanti, Vice President Product Innovation & Design, McGraw Hill Education

"Your company's customer experience is the difference between you & your competition. Too many times, professionals are so focused on driving results & their to-do list, learning & networking takes a back seat priority. The CCO event was a great opportunity to hear from thought leaders - their successes & challenges, what's working, what's not working. This event provided me the opportunity to hear from the thought leaders, and challenge my own thinking and strategy. A must-attend event for CX Leaders on all professional levels!"

- Zack Hamilton, Director, Customer Centric Initiatives & Experience, Aaron's

"Day One of the CCO Summit was one of the best-in-class with an honest, diverse, current and relevant realm of data and business insights nicely integrated with applicable learnings and open sharing of real-life​ examples and use cases which were helpful in advancing thinking – or validation the goals were on track”

- Ruth Crowley, Vice President Customer Experience Design, Lowe's

"It was a great event where we learned a lot from experts and colleagues, we had the opportunity to share our issues and find out we are not alone on the journey of changing our companies and the way we serve and design our experiences."

- Josue Berlanga, Director Customer Care & Experience, Walmart Mexico

"I thought the conference was a great success. I especially valued the number of CX practitioners in the room -- those in the role now or had been recently."

- Dave Mingle, Former Chief Customer Officer, General Motors

I really enjoyed the conference. I really liked that we had some participation from executives in LatAM - that was unexpected but a highlight for me."

- Dutta Satadip, Global Head of Customer Operations, Pinterest