About SAP Customer ExperienceSAP Customer Experience unlocks a world of digital innovation, customer value and growth that builds trusted relationships between brands and customers. Built on the foundation of the Intelligent Enterprise and powered by an open and extensible platform, the SAP C/4HANA CRM technology suite empowers businesses to manage the complete customer experience by putting a consent-driven, single customer view at the center of the business. It brings together customer data management, machine learning and microservices to power real-time, intelligent customer engagements across sales, customer service, marketing and commerce. SAP Customer Experience helps brands build long-term competitive differentiation and loyalty through experiences that are trusted, personal, helpful, and connected to help customers achieve their goals.
Tethr’s vision is a world where every company listens, and every customer is heard. Tethr is a cloud-based conversation intelligence platform that combines powerful AI, machine learning and over a decade of customer experience research to surface contextual insights from phone calls and other customer interactions. Customers are using Tethr to quickly, easily and accurately turn large amounts of unstructured voice of customer conversation data into insights that fuel smarter decisions and improved business performance, enabling them to become Listening Enterprises.
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America.
Learn more at www.zendesk.com.
Quantum Metric helps you uncover your biggest digital opportunities, do it faster, and align your teams. The platform will identify site issues, quantify and prioritize them based on real business impact, and then measure the success of data-driven changes over time. Since 2016, Quantum Metric has grown its customer base to include a range of mid-market to Fortune 500 enterprises. In September of 2018, the company secured $25 million in Series A funding, led by Insight Venture Partners.
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft's Customer Service & Support (CSS) organization supports all Microsoft technologies and services by empowering, helping and advising our customers around the world.
AMA New Jersey is a professional development organization. We provide our members and the larger marketing community with resources and relationships that empower them to become stronger marketing professionals. AMA New Jersey's principal role is to serve as a forum to connect like-minded individuals and foster knowledge sharing, provide resources, tools and training and support marketing practice and thought leadership around the globe.
Marketing is finally transforming from a communications function to the primary driver of business growth. The demands placed on marketers are changing exponentially for clients, agencies, academics, researchers and young professionals. Marketing has become more complex – no longer just about advertising and promotion, but about the integration of brand, digital and social, big data, product development, PR and HR –all requiring relentless innovation.
AMA New York helps marketers keep pace with change, by equipping them with what they need to accelerate their careers and to propel their contribution to the economy, culture, and society.
For more than a decade, the Chief Marketing Officer (CMO) Council has been driving thought leadership and advocacy as a global knowledge transfer agent for thousands of senior marketing professionals worldwide. Our 15,000 plus members in more than 110 countries control more than $500 billion in annual marketing spend and represent many of the most progressive and adept multi-national brands, regional business powerhouses, and nimble emerging growth companies in both established and developing nations.
The Customer Relationship Management Institute LLC (CRMI) fosters superior expertise in customer experience management (CEM) through our proprietary CXDNA Playbook Strategy methodology. We provide the knowledge and services to create a customer-centric culture that makes CX the most critical component of a company’s DNA. Our services will engage your employees by raising the awareness of, commitment to, and competence in, continuously delivering superior customer experiences.
CRMI, develops and delivers online and in-person certified education programs CEMPRO℠ , employee recognition/rewards programs, CX consulting, customer/employee surveys and CSAT awards. Our services focus on best practices in CEM, including Journey Mapping, Customer Bill of Rights, Employee Engagement, Business Intelligence, Benchmarking, CX Technologies, CX Analytics, Corrective Action, Change Management, Stakeholders Communications and Return on Investment analysis. From training curriculum to webcasts to live events, we teach the fundamentals of fully integrating CEM into an organization’s DNA, ensuring that every customer touch point exceeds customers’ expectations. Additionally, our methodologies link CEM to ROI, so business leaders can clearly see the positive financial impact of their customer- and employee-centric business practices.
Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM professionals. CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. And as pioneers of the Internet, CRMXchange understands the profound role the Web can play in the all-important arena of peer-to-peer communication. Known by our audience as the “event site,” CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts and other online events.
CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users which have experienced products and services first-hand and have an interest in letting other potential buyers their thoughts on their experience. CrowdReviews.com is driven by an algorithm allowing for both customers and providers of products and services to understand how the rankings are determined. The service can be used by potential buyers to learn more about their vendors prior to making a purchasing decision.
Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.
The CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience.
Women in Research (WIRe) works to advance the contributions and voice of women in marketing research, both for themselves and the greater good of the industry.