Conversocial is a leading customer engagement platform for today’s always-on digital customer. Delivering a unified approach to a new generation of customer care that replaces traditional service channels, Conversocial enables hundreds of global brands including Hyatt, Tesco and Alaska Airlines to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships through all social and digital channels.
Conversocial is a select member of the Twitter Official Partner Program, Official Instagram Partner and a Facebook Preferred Developer. For more information, visit http://www.conversocial.com or @conversocial on Twitter.
ServiceNow was started in 2004 with the belief that getting simple stuff done at work can be easy, and getting complex multi‑step tasks completed can be painless. From the beginning, ServiceNow envisioned a world where anyone could create powerful workflows to get enterprise work done. Today, ServiceNow is the cloud‑based platform that simplifies the way we work. ServiceNow software automates, predicts, digitizes and optimizes business processes and tasks, across IT, Customer Service, Security Operations, Human Resources and more, to create a better experience for your employees and customers while transforming your enterprise. ServiceNow is how work gets done.
An Intelligent Conversational Platform, Powered by AI
Without requiring any engineering effort, Solvvy enables businesses to automate customer support using AI and accurately resolve customer issues expressed in everyday language. To meet customer expectations of immediacy and convenience, Solvvy understands customer conversations and quickly surfaces the most accurate and relevant resolution. Solvvy’s conversational platform powered by AI leverages our universe of customer conversations and learns from every customer interaction to improve performance over time.
CEMOSoft is an innovative “Customer Experience Management” platform for enterprises to engage customers. CEMOSoft enables businesses to embark on business digital-transformation involving processes and customers, termed “Digitization”.
CEMOSoft addresses CXO’s challenges and needs, such as:
CEMOSoft allows business managers to engage customers with mobile smart phones and tablets in a two-way conversation in-store/on-premise and/or online. Businesses get customer insight, the opportunity to reciprocate, give reward, and position for new sales/commerce, termed as “Reciprocity Commerce” or “R-Commerce”.
CEMOSoft 2.0 platform of products includes Insight, Reward, Analytics, and CEMOSoft 3.0 has two additional products: Omnichannel and Advertisement. For branded retailers CEMOSoft has KIOSK solution that includes item ordering through delivery. With KIOSK businesses impart new innovations and customer experiences, consumer derives new ways to engage-shop. New for the CPG sector is “Product Registration” product integrated to CEMOSoft platform.
CEMOSoft Cloud is implemented three ways for a business:
CEMOSoft welcomes CCOI Delegates to a personalized platform DEMO* and get qualified for a CEMOSoft Pilot program for your business.
To schedule a platform demo, write/email : firstname.lastname@example.org
About SAP Customer Experience
SAP Customer Experience helps build trusted relationships between brands and their customers to unlock a new world of digital innovation, customer value, and sustainable growth. Delivered by an integrated technology suite, SAP C/4HANA empowers businesses with the ability to manage the complete customer experience by bringing together customer data management, machine learning and microservices to power real-time, intelligent customer engagements across sales, customer service, marketing and commerce. SAP C/4HANA helps brands build long-term competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected to help customers achieve everyday goals.
For more than a decade, the Chief Marketing Officer (CMO) Council has been driving thought leadership and advocacy as a global knowledge transfer agent for thousands of senior marketing professionals worldwide. Our 15,000 plus members in more than 110 countries control more than $500 billion in annual marketing spend and represent many of the most progressive and adept multi-national brands, regional business powerhouses, and nimble emerging growth companies in both established and developing nations.
Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM professionals. CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. And as pioneers of the Internet, CRMXchange understands the profound role the Web can play in the all-important arena of peer-to-peer communication. Known by our audience as the “event site,” CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts and other online events.
CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users which have experienced products and services first-hand and have an interest in letting other potential buyers their thoughts on their experience. CrowdReviews.com is driven by an algorithm allowing for both customers and providers of products and services to understand how the rankings are determined. The service can be used by potential buyers to learn more about their vendors prior to making a purchasing decision.
Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.
The CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience.
Women in Research (WIRe) works to advance the contributions and voice of women in marketing research, both for themselves and the greater good of the industry.