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Michael Williams, NFL

Michael Williams

President, NFL Experience

National Football League

Nina Jennings, HBO

Nina Jennings

Group Manager, UX Research Group - Digital Products


Chester Twigg, Johnson & Johnson

Chester Twigg

Global Chief Customer Officer

Johnson & Johnson

Trina Uzee, Allstate

Trina Uzee

Executive Director of Creative and User Experience


Rich Wilson, Kimberly Clark Professional

Rich Wilson

Global CX Lead

Kimberly Clark Professional

Ana Brant, Dorchester Collection

Ana Brant

Director, Global Guest Experience & Innovation

Dorchester Collection

David Kepron, Marriot International (1)

David Kepron

Vice President, Global Design Strategies, Distinctive Premium Brands

Mariott International

Real Canty, Airbnb

Real Canty

Experience and Design Researcher


Norris Scott, Nascar

Norris Scott

Former VP, Analytics and Insight


Liliana Petrova, JetBlue

Liliana Petrova

Former Director, Customer Experience Programs

JetBlue Airways

Crystal Collier, EA

Crystal Collier

Former Head of Strategy, Programs and Insights

Electronic Arts

Calvin St Juste, Morgan Stanley

Calvin St Juste

Chief Operating Officer, Global Fraud

Morgan Stanley

Nick Allen, GE Healthcare

Nick Allen

Global Director of Design & User Experience

GE Healthcare

Ben Noble, Erie Insurance

Ben Noble

VP Experience

Erie Insurance

Zack Hamilton, Aarons

Zack Hamilton

Senior Director, Customer Centric Initiatives, Experience & Sales


Bob Azman, CXPA

Bob Azman



Allison Paine Landers, Prudential

Allison Paine Landers

Head of Customer Experience, Workplace Solutions Group

Prudential Financial

Chris Wogas, 911 memorial and Museum

Chris Wogas

Senior Vice President, Visitor Experience

National September 11 Memorial & Museum

Simon Hunt, Manulife

Simon Hunt

VP Strategy & Design, Customer Experience, Canadian Division

Manulife Financial

Diane Magers, CXPA

Diane Magers



Eric Luftig, Victaulic

Eric Luftig

VP, Head of Marketing


Mark Smith, Kohl's-1

Mark Smith

Lead Designer, Manager of CX, Corporate


Richard Charette, Wells Fargo

Richard Charette

Associate Vice President - Digital Experience Design (DXD)

Wells Fargo