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Michael Williams, NFL

Michael Williams

President, NFL Experience

National Football League

Nina Jennings, HBO

Nina Jennings

Group Manager, UX Research Group - Digital Products


Chester Twigg, Johnson & Johnson

Chester Twigg

Global Chief Customer Officer

Johnson & Johnson

Trina Uzee, Allstate

Trina Uzee

Executive Director of Creative and User Experience


Rich Wilson, Kimberly Clark Professional

Rich Wilson

Global CX Lead

Kimberly Clark Professional

Gabi Steele, WeWork

Gabi Steele

Project Lead - Data Visualization & Data Culture Engineer


Ana Brant, Dorchester Collection

Ana Brant

Director, Global Guest Experience & Innovation

Dorchester Collection

Zaina Orbai, The RealReal

Zaina Orbai

Chief People Officer

The RealReal

David Kepron, Marriot International (1)

David Kepron

Vice President, Global Design Strategies, Distinctive Premium Brands

Mariott International

Real Canty, Airbnb

Real Canty

Experience and Design Researcher


Norris Scott, Nascar

Norris Scott

Former VP, Analytics and Insight


Tamar Cohen, Zoetis

Tamar Cohen

VP Customer Excellence


Kirsty Traill, Hootsuite

Kirsty Traill

VP Customer


Liliana Petrova, JetBlue

Liliana Petrova

Former Director, Customer Experience Programs

JetBlue Airways

Crystal Collier, EA

Crystal Collier

Former Head of Strategy, Programs and Insights

Electronic Arts

Calvin St Juste, Morgan Stanley

Calvin St Juste

Chief Operating Officer, Global Fraud

Morgan Stanley

Nick Allen, GE Healthcare

Nick Allen

Global Director of Design & User Experience

GE Healthcare

Adrienne Guillory, Southwest Airlines

Adrienne Guillory

Senior Buissness Consultant, Human Centered Design Innovation

Southwest Airlines

Mamadou Sow, Transamerica

Mamadou Sow

Former SVP, Chief Digital Officer


Ben Noble, Erie Insurance

Ben Noble

VP Experience

Erie Insurance

Bob Buiaroski, Manulife

Bob Buiaroski

SVP, Customer Experience


Zack Hamilton, Aarons

Zack Hamilton

Senior Director, Customer Centric Initiatives, Experience & Sales


Bob Azman, CXPA

Bob Azman



Allison Paine Landers, Prudential

Allison Paine Landers

Head of Customer Experience, Workplace Solutions Group

Prudential Financial

Simon Hunt, Manulife

Simon Hunt

VP Strategy & Design, Customer Experience, Canadian Division

Manulife Financial

Diane Magers, CXPA

Diane Magers



Eric Luftig, Victaulic

Eric Luftig

VP, Head of Marketing


Mark Smith, Kohl's-1

Mark Smith

Lead Designer, Manager of CX, Corporate


Richard Charette, Wells Fargo

Richard Charette

Associate Vice President - Digital Experience Design (DXD)

Wells Fargo

Chris Adlard, Featured Author

Chris Adlard

Author and Co-Founder

The Customer Catalyst

Daniel Bausor, Featured Author

Daniel Bausor

Co-Founder and Author

The Customer Catalyst