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Chief Customer Officers, Fall

October 16-17, 2019 | W Hoboken

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This year's program will be defined into three dominant areas in order to really approach the themes holistically.

CCOIFall_Themes

Day 1
October 16th
08:00

Registration Opens

Registration Opens

October 16 | 08:00

Speaking:

08:45

Chairman's Opening Remarks

Chairman's Opening Remarks

October 16 | 08:45

Speaking:

09:00

Keynote Presentation: Advisor, Analyst, Acquaintance of the Customer: Identifying the Customer Role

Keynote Presentation: Advisor, Analyst, Acquaintance of the Customer: Identifying the Customer Role

October 16 | 09:00

Speaking:

09:25

Insider Session: The Value of Data-Driven Customer-centricity: Creating the Ideal Science-Type Organization

Insider Session: The Value of Data-Driven Customer-centricity: Creating the Ideal Science-Type Organization

October 16 | 09:25

Speaking:

09:50

Panel Discussion: How to Build a Customer-centric Company-wide Culture – Making Everyone a Customer Champion

Panel Discussion: How to Build a Customer-centric Company-wide Culture – Making Everyone a Customer Champion

October 16 | 09:50

Speaking:

10:20

Morning Coffee & Networking

Morning Coffee & Networking

October 16 | 10:20

Speaking:

10:50

Panel Discussion: “There’s a Person Behind that Number”: How do you remind your Company to Humanize their Data?

Panel Discussion: “There’s a Person Behind that Number”: How do you remind your Company to Humanize their Data?

October 16 | 10:50

Speaking:

11:20

Insider Session: Risky Signal Recognition: Safeguarding your Customer both Online and Off

Insider Session: Risky Signal Recognition: Safeguarding your Customer both Online and Off

October 16 | 11:20

Speaking:

11:50

Insider Session: Walk a Mile in Their Shoes - Taking the Customers Perspective for a Walk

Insider Session: Walk a Mile in Their Shoes - Taking the Customers Perspective for a Walk

October 16 | 11:50

Speaking:

12:20

Lunch & Networking

Lunch & Networking

October 16 | 12:20

Speaking:

Track A

1:35

Discussion Group 1A: The Evolving Role of the CCO - Brilliant Basics to Drive Customer-Centricity Across the Organization

Discussion Group 1A: The Evolving Role of the CCO - Brilliant Basics to Drive Customer-Centricity Across the Organization

October 16 | 13:35

Speaking:

Track B

1:35

Discussion Group 1B: NPS, Dead or Alive?

Discussion Group 1B: NPS, Dead or Alive?

October 16 | 13:35

Speaking:

Track A

2:20

Discussion Group 2A: From Journey Mapping, into Journey Management

Discussion Group 2A: From Journey Mapping, into Journey Management

October 16 | 14:20

Speaking:

Track B

2:20

Discussion Group 2B: Create Amazing Customer Experiences - Use Data Driven Innovations

Discussion Group 2B: Create Amazing Customer Experiences - Use Data Driven Innovations

October 16 | 14:20

Speaking:

3:05

Afternoon Coffee Break & Networking

Afternoon Coffee Break & Networking

October 16 | 15:05

Speaking:

Track A

3:35

Panel Discussion: How to Best Encourage Collaboration between Digital Innovation and Current Workforce Processes?

Panel Discussion: How to Best Encourage Collaboration between Digital Innovation and Current Workforce Processes?

October 16 | 15:35

Speaking:

Track B

4:10

Insider Session: Be Creative, Be Brave – How Digitally Immersive Experiences are Providing Game-changing Sensory-Based Brand Experiences

Insider Session: Be Creative, Be Brave – How Digitally Immersive Experiences are Providing Game-changing Sensory-Based Brand Experiences

October 16 | 16:10

Speaking:

4:40

Insider Session: How to Generate a Smooth Experience – Omnichannel Ambitions

Insider Session: How to Generate a Smooth Experience – Omnichannel Ambitions

October 16 | 16:40

Speaking:

5:10

Chair's Closing Remarks

Chair's Closing Remarks

October 16 | 17:10

Speaking:

5:15

Cocktail Reception

Cocktail Reception

October 16 | 17:15

Speaking:

Day 2
October 17th
08:00

#WeAreCorinium - Morning Meditation

#WeAreCorinium - Morning Meditation

October 17 | 08:00

Speaking:

08:00

Registration Opens

Registration Opens

October 17 | 08:00

Speaking:

08:45

Chairman's Opening Remarks

Chairman's Opening Remarks

October 17 | 08:45

Speaking:

09:00

Insider Session: The Ripple Effect – How Employee Wellbeing Empowers Customer Satisfaction

Insider Session: The Ripple Effect – How Employee Wellbeing Empowers Customer Satisfaction

October 17 | 09:00

Speaking:

09:30

Panel Discussion: How to achieve company successes – Empowerment vs Incentives?

Panel Discussion: How to achieve company successes – Empowerment vs Incentives?

October 17 | 09:30

Speaking:

10:00

Insider Session: LEAD WITH LOVE – 15 ways a compassionate EX drives a great CX

Insider Session: LEAD WITH LOVE – 15 ways a compassionate EX drives a great CX

October 17 | 10:00

Speaking:

10:30

Morning Coffee & Networking

Morning Coffee & Networking

October 17 | 10:30

Speaking:

Track A

11:00

Discussion Group 3A: The Real Life Value of Data within Customer Work

Discussion Group 3A: The Real Life Value of Data within Customer Work

October 17 | 11:00

Speaking:

Track B

11:00

Discussion Group 3B: How do you Keep Customers Engaged Despite Generational and Diversity Differences?

Discussion Group 3B: How do you Keep Customers Engaged Despite Generational and Diversity Differences?

October 17 | 11:00

Speaking:

Track A

11:45

Discussion Group 4A: VoC: Closing the Gap between Customer Expectations, Customer Experience and Brand Promise

Discussion Group 4A: VoC: Closing the Gap between Customer Expectations, Customer Experience and Brand Promise

October 17 | 11:45

Speaking:

Track B

11:45

Discussion Group 4B: Innovations Vs Adaption – How to Spot the Golden Nuggets among fool’s gold

Discussion Group 4B: Innovations Vs Adaption – How to Spot the Golden Nuggets among fool’s gold

October 17 | 11:45

Speaking:

12:30

Lunch & Networking

Lunch & Networking

October 17 | 12:30

Speaking:

1:30

Insider Session: How To Succeed when 90% of Digital Transformations Fail

Insider Session: How To Succeed when 90% of Digital Transformations Fail

October 17 | 13:30

Speaking:

2:00

Presentation: Positioning the CCO Paradigm – What is your Current Destination?

Presentation: Positioning the CCO Paradigm – What is your Current Destination?

October 17 | 14:00

Speaking:

2:30

Insider Session: The Pace of Change and Our Revolution – Creating Agility from Legacy.

Insider Session: The Pace of Change and Our Revolution – Creating Agility from Legacy.

October 17 | 14:30

Speaking:

3:00

Afternoon Coffee Break

Afternoon Coffee Break

October 17 | 15:00

Speaking:

3:20

Panel Discussion: Looking Internally and Externally: Where does Development need to come from?

Panel Discussion: Looking Internally and Externally: Where does Development need to come from?

October 17 | 15:20

Speaking:

3:45

Chairman’s Closing Remarks

Chairman’s Closing Remarks

October 17 | 15:45

Speaking:

4:00

End of CCO Fall 2019 - Bon Voyage!

End of CCO Fall 2019 - Bon Voyage!

October 17 | 16:00

Speaking: