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Chief Customer Officers, Fall

October 16-17, 2019 | W Hoboken

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This year's program will be defined into three dominant areas in order to really approach the themes holistically.

CCOIFall_Themes

Day 1
October 16th
08:00

Registration Opens

Registration Opens

October 16 | 08:00 - 08:45

Speaking:

08:45

Chairman's Opening Remarks

Chairman's Opening Remarks

October 16 | 08:45 - 09:00

Speaking:

09:00

Mind - Keynote Presentation: Advisor, Analyst, Acquaintance of the Customer: Identifying the Customer Role

Mind - Keynote Presentation: Advisor, Analyst, Acquaintance of the Customer: Identifying the Customer Role

October 16 | 09:00 - 09:20

Speaking:

09:20

Body – Insider Session: Showing it, and Knowing it: What is the actual ROI for Customer Work?

Body – Insider Session: Showing it, and Knowing it: What is the actual ROI for Customer Work?

October 16 | 09:20 - 09:50

Speaking:

09:50

Soul – Panel Discussion: How to Build a Customer-centric Company-wide Culture – Making Everyone a Customer Champion

Soul – Panel Discussion: How to Build a Customer-centric Company-wide Culture – Making Everyone a Customer Champion

October 16 | 09:50 - 10:20

Speaking:

10:20

Reflection Time

Reflection Time

October 16 | 10:20 - 10:30

Speaking:

10:30

Morning Coffee & Networking

Morning Coffee & Networking

October 16 | 10:30 - 11:00

Speaking:

11:00

Mind – Panel Discussion: “There’s a Person Behind that Number”: How do you remind your Company to Humanize their Data?

Mind – Panel Discussion: “There’s a Person Behind that Number”: How do you remind your Company to Humanize their Data?

October 16 | 11:00 - 11:30

Speaking:

11:30

Body – Insider Session: Risky Signal Recognition: Safeguarding your Customer both Online and Off

Body – Insider Session: Risky Signal Recognition: Safeguarding your Customer both Online and Off

October 16 | 11:30 - 12:00

Speaking:

12:00

Soul – Insider Session: Walk a Mile in Their Shoes - Taking the Customers Perspective for a Walk

Soul – Insider Session: Walk a Mile in Their Shoes - Taking the Customers Perspective for a Walk

October 16 | 12:00 - 12:30

Speaking:

12:30

Reflection Time

Reflection Time

October 16 | 12:30 - 12:45

Speaking:

12:45

Lunch & Networking

Lunch & Networking

October 16 | 12:45 - 14:00

Speaking:

Track A - Beginning

2:00

Discussion Group 1A: The Real Life Value of Data within Customer Work?

Discussion Group 1A: The Real Life Value of Data within Customer Work?

October 16 | 14:00 - 14:45

Speaking:

Track B - Middle

2:00

Discussion Group 1B: From Journey Mapping, into Journey Management

Discussion Group 1B: From Journey Mapping, into Journey Management

October 16 | 14:00 - 14:45

Speaking:

Track C - End

2:00

Discussion Group 1C: NPS, Dead or Alive?

Discussion Group 1C: NPS, Dead or Alive?

October 16 | 14:00 - 14:45

Speaking:

Track A - Beginning

2:45

Discussion Group 2A: Brand Voice and Messaging – Ensuring Consistency

Discussion Group 2A: Brand Voice and Messaging – Ensuring Consistency

October 16 | 14:45 - 15:30

Speaking:

Track B - Middle

2:45

Discussion Group 2B: Connecting with the Customer Voice Constantly

Discussion Group 2B: Connecting with the Customer Voice Constantly

October 16 | 14:45 - 15:30

Speaking:

Track C - End

2:45

Discussion Group 2C: Retention and Loyalty – Don’t Neglect Money on the Table

Discussion Group 2C: Retention and Loyalty – Don’t Neglect Money on the Table

October 16 | 14:45 - 15:30

Speaking:

3:30

Afternoon Coffee & Networking

Afternoon Coffee & Networking

October 16 | 15:30 - 16:00

Speaking:

4:00

Mind – Panel Discussion: How to Best Encourage Collaboration between Digital Innovation and Current Workforce Processes?

Mind – Panel Discussion: How to Best Encourage Collaboration between Digital Innovation and Current Workforce Processes?

October 16 | 16:00 - 16:30

Speaking:

4:30

Body - Insider Session: Be Creative, Be Brave - How Digitally Immersive Experiences are Providing Game-changing Sensory-Based Brand Experiences

Body - Insider Session: Be Creative, Be Brave - How Digitally Immersive Experiences are Providing Game-changing Sensory-Based Brand Experiences

October 16 | 16:30 - 17:00

Speaking:

5:00

Soul – Insider Session: How to Generate a Smooth Experience – Omnichannel Ambitions

Soul – Insider Session: How to Generate a Smooth Experience – Omnichannel Ambitions

October 16 | 17:00 - 17:30

Speaking:

5:30

Reflection Time

Reflection Time

October 16 | 17:30 - 17:40

Speaking:

5:40

Chairman's Closing Remarks

Chairman's Closing Remarks

October 16 | 17:40 - 17:50

Speaking:

5:50

Cocktail Reception

Cocktail Reception

October 16 | 17:50 - 19:30

Speaking:

Day 2
October 17th
08:00

#WeAreCorinium - Morning Meditation

#WeAreCorinium - Morning Meditation

October 17 | 08:00 - 08:30

Speaking:

08:00

Registration Opens

Registration Opens

October 17 | 08:00 - 08:45

Speaking:

08:45

Chairman's Opening Remarks

Chairman's Opening Remarks

October 17 | 08:45 - 09:00

Speaking:

09:00

Mind – Insider Session: The Ripple Effect – How Employee Wellbeing Empowers Customer Satisfaction

Mind – Insider Session: The Ripple Effect – How Employee Wellbeing Empowers Customer Satisfaction

October 17 | 09:00 - 09:20

Speaking:

09:20

Body – Panel Discussion: How to achieve company successes – Empowerment vs Incentives?

Body – Panel Discussion: How to achieve company successes – Empowerment vs Incentives?

October 17 | 09:20 - 09:50

Speaking:

09:50

Soul – Insider Session: LEAD WITH LOVE – 15 ways a compassionate EX drives a great CX

Soul – Insider Session: LEAD WITH LOVE – 15 ways a compassionate EX drives a great CX

October 17 | 09:50 - 10:20

Speaking:

10:20

Reflection Time

Reflection Time

October 17 | 10:20 - 10:30

Speaking:

10:30

Morning Coffee & Networking

Morning Coffee & Networking

October 17 | 10:30 - 11:00

Speaking:

Track A - Management/Success

11:00

Discussion Group 3A: What is the Future of CRM?

Discussion Group 3A: What is the Future of CRM?

October 17 | 11:00 - 11:45

Speaking:

Track C - Experience

11:00

Discussion Group 3C: Modern Day ways of Collecting Feedback –

Discussion Group 3C: Modern Day ways of Collecting Feedback –

October 17 | 11:00 - 11:45

Speaking:

Track A - Management/Success

11:45

Discussion Group 4A: How do you Measure & Communicate Customer Success?

Discussion Group 4A: How do you Measure & Communicate Customer Success?

October 17 | 11:45 - 12:30

Speaking:

Track C - Experience

11:45

Discussion Group 4C: Innovations Vs Adaption – How to Spot the Golden Nuggets among fool’s gold

Discussion Group 4C: Innovations Vs Adaption – How to Spot the Golden Nuggets among fool’s gold

October 17 | 11:45 - 12:30

Speaking:

12:30

Lunch & Networking

Lunch & Networking

October 17 | 12:30 - 13:30

Speaking:

Roundtable

1:30

Round Table A: How to Get the Absolute Most from Your Data?

Round Table A: How to Get the Absolute Most from Your Data?

October 17 | 13:30 - 14:30

Speaking:

Roundtable

1:30

Round Table B: How do we work within Regulations, so they no longer become inhibitors to Innovation?

Round Table B: How do we work within Regulations, so they no longer become inhibitors to Innovation?

October 17 | 13:30 - 14:30

Speaking:

Roundtable

1:30

Round Table C: How to appeal to the Gen’ Z?

Round Table C: How to appeal to the Gen’ Z?

October 17 | 13:30 - 14:30

Speaking:

Roundtable

1:30

Round Table D: How to attract top-shelf talent?

Round Table D: How to attract top-shelf talent?

October 17 | 13:30 - 14:30

Speaking:

2:30

Reflection Time

Reflection Time

October 17 | 14:30 - 15:00

Speaking:

3:00

Afternoon Coffee & Networking

Afternoon Coffee & Networking

October 17 | 15:00 - 15:30

Speaking:

3:30

Mind – Presentation: Positioning the CCO Paradigm – What is your Current Destination?

Mind – Presentation: Positioning the CCO Paradigm – What is your Current Destination?

October 17 | 15:30 - 16:00

Speaking:

4:00

Body – Insider Session: The Pace of Change and Our Revolution – Creating Agility from Legacy.

Body – Insider Session: The Pace of Change and Our Revolution – Creating Agility from Legacy.

October 17 | 16:00 - 16:30

Speaking:

4:30

Soul – Panel Discussion: Looking Internally and Externally: Where does Development need to come from?

Soul – Panel Discussion: Looking Internally and Externally: Where does Development need to come from?

October 17 | 16:30 - 17:00

Speaking:

5:00

Reflection Time

Reflection Time

October 17 | 17:00 - 17:15

Speaking:

5:15

Wrap up Session and Chairman's Closing Remarks

Wrap up Session and Chairman's Closing Remarks

October 17 | 17:15 - 17:30

Speaking: